Look through the FAQs on e-mobility.

You can register on the app for free. To charge a vehicle you need to create an account by entering some personal information, some information about your vehicle (e.g. type of socket required) and billing and payment information. You’ll be asked for your mobile phone number only so we can send you a confirmation message for verification purposes. You can also access the services as a ‘Guest’, without registering, by entering payment and billing information.

You can register multiple vehicles on your account when you register on the app or at any time afterwards. Just go to ‘Profile’ and select ‘Add vehicle’. You can choose from among the vehicle models listed on the app. If your vehicle is not on the list, please report it. Technical information will be displayed for each vehicle model, including socket type and battery capacity. You can view more information during the charging session.
You can always amend this information. You can choose which vehicle you want to charge for each charging session.

Firstly, you have to choose a charging station on the map. Once you arrive, choose which charging socket you want and start charging from the app using the ‘Swipe to charge’ button. Alternatively, you can start charging by tapping your RFID card on the reader on the charging point.
If you have problems when you’re charging, we’re always available to help you.

To stop charging, go to the charging monitor screen and use the ‘Swipe to stop’ button. Alternatively, you can stop charging by tapping your RFID card on the reader on the charging point.
You can stop charging at any point, even if your vehicle’s battery isn’t at 100%.
Remember, you should first remove your cable from the charging station, then from your vehicle. If you remove your cable from your vehicle first, charging will finish but the cable may remain locked into the charging station’s socket.
If you have problems stopping a charging session, we’re always available to help you.

Your electric vehicle’s charging time depends on the charging station’s power rating, the type of vehicle you have, your vehicle’s battery capacity (i.e., its capacity expressed in kWh), and the on-board charger and cable used. The time required for a complete charge can vary greatly. Your vehicle’s user manual will give you more information on its charging time.

Yes. Your vehicle will just absorb the power from the charging point that it can handle.

If you’ve removed your cable from your vehicle, but you can’t remove it from the charging station, try to restart charging and stop it again.
If the problems persists, please contact our assistance service.

If this occurs, please try again to start charging.
If the problems persists, please contact our assistance service.

First, try these checks:

• Make sure GPS geolocation settings are active on your smartphone and check that you’re near your chosen charging point.

• Make sure the charging station is active and working on the app.

• Make sure your smartphone has an active data connection and/or is connected to the Internet.

If the problems persists, please contact our assistance service.

When users have stopped charging, we always ask them to leave the parking bay as soon as possible to allow other vehicles to use it.
Parking bays are reserved for people who want to charge their electric vehicles, but sometimes owners of non-electric vehicles will park illegally in the bays.
If this happens, please report the illegally parked vehicle to your Municipal Council’s parking authority.

The quantity of kWh provided during a charging session depends on a number of factors, including the vehicle’s battery status, battery temperature or any energy influx limits imposed on or by the charging point. Generally, there’s nothing to worry about and brief pauses are normal. However, if you notice particular problems, please contact our assistance service.

It’s important that anyone can charge a vehicle at our charging points whenever they want to. You have 60 minutes free parking from the end of your charging session to return to the charging point and remove your car. After this period we will apply a blocking fee: at Quick charging points (AC up to 22kW) the fee is €0.12/min (the fee does not apply between 23:00 and 07:00), at Fast charging points (DC up to 75kW) the fee is €0.20/min (24 hours a day) and at Fast+ and Ultrafast charging points (DC over 75kW) the fee is €0.30/min (24 hours a day).

The wallet allows you to charge throughout all our network using prepaid credit. You can use different denominations to top up your wallet with whatever amount of money you choose. If you pay with your wallet, your credit will be used each time you charge a vehicle at a Plenitude EVC and/or, in some cases described in the app, at interoperable EVCs managed by other operators. You can top up your wallet directly in the app using your payment card. For more details, please see our terms and conditions.

You can buy an RFID card directly from the app. You can use an RFID card to charge your vehicle at a Plenitude On the Road station without using the smartphone app. The card must be activated on the app and associated with your payment method and billing profile (this will be done automatically).
To activate an RFID card just go the ‘Profile’ section of Plenitude’s On the Road app, select ‘RFID Card’ and, after tapping ‘Activate’, follow the instructions on the app.

To starting charging, tap the card on the reader, then attach the cable. To finish charging, tap the card on the reader, then disconnect the cable.

If your RFID card is lost or stolen, you can request a replacement from the app or by contacting customer services. In the ‘Support’ section of the app, you can send us a report by selecting ‘My RFID card is lost or stolen’. We will disable your lost card and send a new one to the address you gave us when you registered.

There is a ‘Coupons and Offers’ section in your profile. Enter your code and activate your offer there. The discount and/or offers available to you will be automatically applied when you next charge your vehicle. You can also enter a coupon code when you start a charging session.
You need a billing profile to activate coupon codes and to use discounts.
You cannot use a discount in conjunction with an active tariff plan and discounts can be viewed on your bill.

You can find your coupon history in the ‘Coupons and Offers’ section of your profile.
This section shows information on all coupons entered and their status: available, activated, used, expired or terminated.